Shipping, Return & Refund Policy

Welcome to www.ekamie.com (the “Site”), operated by Konsortium MyGerak Internasional Sdn. Bhd. (“we,” “us,” or “our”). We are dedicated to providing a seamless shopping experience. Please review our shipping and return policies, which outline important details regarding delivery, returns, and exchanges.

1. Shipping Policy

1.1 Shipping Areas

• We ship to selected countries, as listed on our website. All orders are processed and shipped from our facility in Malaysia.

1.2 Processing Time

• Orders are processed within 1–3 business days after purchase confirmation.
• During high-demand periods or holidays, processing times may extend. We will communicate any expected delays if they occur.

1.3 Shipping Times & Costs

• Shipping times vary based on the destination and the shipping method chosen at checkout.
• Shipping fees are calculated based on the delivery location, package weight, and shipping option selected at checkout. Any applicable customs fees, import duties, or taxes are the responsibility of the customer and are not covered by Ekamie.com.

1.4 Shipping Confirmation & Tracking

• Once your order has shipped, we will send a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.

2. Return Policy

Customer satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

2.1 Eligibility for Returns

• Items must be unused, in their original condition, and in the original packaging to qualify for a return.
• Returns are accepted for defective or damaged items only. If you receive a defective item, please contact us within 7 days of delivery to initiate the return process.

2.2 Non-Returnable Items

• Certain items are non-returnable, including:
  • Perishable goods (e.g., food products, supplements).
  • Sale or clearance items.
  • Gift cards.
  • Downloadable digital products.

2.3 Return Process

• To request a return, contact our customer service team via our Contact Us page with your order number and details of the issue.
• After receiving return approval, we will provide instructions on where to ship the item.
• You are responsible for return shipping costs unless the item was received in a defective or damaged condition.

2.4 Refunds

• Once we receive and inspect your return, we will notify you of your refund status.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–14 business days.
• Please note that original shipping charges are non-refundable.

2.5 Exchanges

• We only replace items if they are defective or damaged. Please contact us to initiate an exchange for the same item.

3. Contact Us

If you have any questions or concerns about our Shipping & Return Policy, please reach out to our customer support team via our Contact Us page.

This policy now includes a consistent introduction and directs users to the Contact Us page for assistance. Let me know if any further adjustments are needed!