Terms & Conditions

Welcome to www.ekamie.com (the “Site”), operated by Konsortium MyGerak Internasional Sdn. Bhd (“we,” “us,” or “our”). By accessing and using our Site, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, you should not use our Site or our services.

1. General

• These Terms and Conditions apply to all visitors, users, and others who access or use our Site.
• We reserve the right to modify or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically for updates. Your continued use of the Site following any changes signifies your acceptance of the new Terms and Conditions.

2. Account Registration

• To make a purchase on our Site, you may be required to create an account. You agree to provide accurate, complete, and current information and to keep it updated. Failure to do so constitutes a breach of these Terms and Conditions, which may result in immediate termination of your account.
• You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

3. Product Information and Availability

• We strive to display accurate product information, including descriptions, prices, and images. However, we do not guarantee that product descriptions, images, or other content on the Site are accurate, complete, or error-free. If a product is not as described, please contact us, and we will work to resolve the issue.
• Product availability is subject to change without notice. We reserve the right to limit quantities of any product we offer and to discontinue any product at any time.

4. Pricing and Payment

• All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice. We reserve the right to correct any pricing errors at any time, including after an order has been placed.
• We accept various forms of payment, including credit cards and other payment methods as listed on our Site. By providing payment information, you represent and warrant that you have the right to use the payment method you provided and authorize us to charge that payment method for your purchase.
• In the event of a payment error, we reserve the right to cancel your order and issue a refund.

5. Shipping and Delivery

• Shipping and delivery times are estimates and may vary based on factors beyond our control. We will make every effort to ensure your order is delivered promptly, but we are not responsible for delays due to carrier issues, customs clearance, or other unforeseen circumstances.
• Shipping fees, taxes, and handling charges are the responsibility of the customer. Any applicable fees will be shown at checkout before you complete your purchase.
• Ownership of the products you purchase transfers to you upon delivery by the carrier. You agree to inspect your order upon receipt and notify us promptly of any issues or damages.

6. Returns and Refunds

• We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a return or refund, subject to our Return Policy.
• To be eligible for a return, items must be unused, in their original packaging, and returned within 30 days of receipt. Certain items, including personalized, perishable, or sale items, may not be eligible for return.
• Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 5-7 business days for processing.
• Shipping costs for returns are the responsibility of the customer unless the item was damaged or incorrect.

7. Promotions and Discounts

• Any promotions, discounts, or special offers on our Site are subject to specific terms and conditions. We reserve the right to modify or terminate promotions at any time without prior notice.
• Promotions and discounts cannot be combined with other offers unless explicitly stated. Discounts do not apply to previous purchases.

8. Intellectual Property

• All content on our Site, including text, graphics, logos, images, and software, is the property of Konsortium MyGerak Internasional Sdn. Bhd or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
• You are granted a limited license to access and use our Site for personal, non-commercial purposes. Any unauthorized use, including reproduction, distribution, or modification, is prohibited.

9. Limitation of Liability

• To the fullest extent permitted by law, Konsortium MyGerak Internasional Sdn. Bhd and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or products, even if advised of the possibility of such damages.
• In no event shall our liability exceed the amount paid by you for the products in question. Some jurisdictions do not allow limitations on liability for certain damages, so the above limitations may not apply to you.

10. Indemnification

• You agree to indemnify, defend, and hold harmless Konsortium MyGerak Internasional Sdn. Bhd, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses arising from your use of the Site, violation of these Terms and Conditions, or infringement of any intellectual property or other rights.

11. Termination

• We reserve the right to suspend or terminate your access to our Site at any time, without notice, for any reason, including if we believe you have violated these Terms and Conditions.
• Upon termination, all provisions of these Terms and Conditions that by their nature should survive will continue to apply, including intellectual property rights, limitation of liability, and indemnification provisions.

12. Governing Law

• These Terms and Conditions and any disputes arising out of or related to your use of the Site shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
• You agree to submit to the exclusive jurisdiction of the courts located in Malaysia for any legal proceedings arising from or related to these Terms and Conditions.